Welcome to our website.

TERMS OF WEBSITE USE

This page (and the documents it refers to) tells you the terms of use on which you may use our website sarahwhitehead.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you accept these terms of use and agree to abide by them. If you do not agree to these terms of use, please do not use our site.

ABOUT US

Sarahwhitehead.com is a site operated by Sarah Whitehead trading as “Learn To Talk Dog Ltd”] (“we” or “us”).  Our email address is team@sarahwhitehead.com

OUR SITE

We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.

You must treat as confidential any user identification code, password or other security feature in relation to our site. If, in our opinion, you aren’t complying with these terms of use, we have the right to disable any such code, password or feature at any time.

You must comply with the provisions of our Acceptable Use Policy when using our site.
It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.

VARIATIONS

We may revise these terms of use at any time by amending this page or by provisions or notices published elsewhere on our site.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.

If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.

RELIANCE ON INFORMATION AND LINKS

The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

LINKING TO OUR SITE

You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.

The website from which you are linking must comply in all respects with our Acceptable Use Policy and must be owned by you.

You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

If you wish to make any use of material on our site other than that set out above, please address your request to info@sarahwhitehead.com

UPLOADING MATERIAL TO OUR SITE

When you offer material to be uploaded to our site, you must comply with our Acceptable Use Policy. If you offer material to be uploaded in breach of our Acceptable Use Policy and we suffer loss as a result, you will reimburse us for such loss.

Any material you offer to be uploaded to our site will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose it to third parties. If any third party claims that any material posted or uploaded by you to our site violates their intellectual property rights, or their right to privacy, we have the right to disclose your identity to them.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials offered by you to be posted on our site.

We have the right to remove any material if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy.

VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities.

OUR LIABILITY

While we endeavour to ensure that the material displayed on our site is up to date and accurate, it is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:

• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:
  • • loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
  • loss of goodwill;
  • wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect any liability which cannot be excluded or limited under applicable law.

COPYRIGHT

Copyright © 2025 Sarah Whitehead, SarahWhitehead.com, Learn To Talk Dog Ltd

We are the owner of all intellectual property rights in this website, and in the material published on it. These works are protected by copyright laws and treaties around the world. We grant to you a worldwide, non-exclusive, royalty-free, revocable licence to view this website and the material on this website on a computer or mobile device via a web browser, to copy and store this website and the material on this website in your web browser cache memory and to print pages from this website for your own personal and non-commercial use. You may not reproduce in any format (including on another website) any part of our website (including content, images, designs, look and feel) without our prior written consent, or pass it, or access to it, to another person. Other than the above, we do not grant you any other rights in relation to this website or the material on this website and all other rights are reserved. For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public this website or the material on this website (in any form or media) without our prior written permission. If you print off, reproduce, copy or download any part of our site in breach of this notice, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

We take the protection of our copyright very seriously. If we discover that you have breached the terms of the above licence, we may bring legal proceedings against you and seek monetary damages and/or an injunction to stop you using our materials. You could also be ordered to pay our legal costs.

JURISDICTION AND APPLICABLE LAW

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

1. Application of Terms and Conditions

1.1. These Terms and Conditions (“Terms”) apply to Sarah Whitehead’s online education access and any related materials, including template documents and everything else held on this site or via our educational platform sarahwhitehead.thinkific.com, operated by Learn To Talk Dog Limited (“we” or “us”). By registering for the Programmes or downloading any Programme materials, you (“you” or the “Participant”) agree to these Terms. These Terms take precedence over any inconsistent terms implied by law, custom, or otherwise.

1.2. The agreement between you and us (the “Contract”) takes effect when you purchase access to the Programme or download any materials, and continues until terminated in accordance with these Terms.

1.3. These Terms should be read together with our Website Terms of Use, Privacy Policy, and Acceptable Use Policy, all available at www.sarahwhitehead.com (the “Site”).

2. Programme

2.1. The Programme is delivered online mostly through the educational platform “Thinkific,” as described on the sales page you accessed when making your purchase.

2.2. All Programme content is provided online (with the exception of ThinkDog! Practical) and hosted on third-party secure servers. We take reasonable steps to ensure content availability, but we are not responsible for any interruptions, corruption, deletion, or failures outside of our reasonable control.

2.3. You agree to keep your login details confidential and not share them with third parties. You must notify us immediately if you suspect unauthorised use of your account. You indemnify us against all claims, damages, costs, or losses (including legal fees) resulting from unauthorised use of your account.

2.4. The Programme does not constitute behavioural, psychological, veterinary, or business advice. Any such advice requires a separate professional service. We only provide technical support for access issues such as downloads, videos, or course access.

2.5. Your access to courses within the Thinkific platform (www.sarahwhitehead.thinkific.com) is available only during active membership. Access will be revoked immediately upon membership termination.

3. Payment

3.1. The annual subscription price is stated on the order form. Payment is required in advance.

3.2. Payment must be made by a valid debit/credit card or PayPal.

3.3. If payments are recurring, you authorise us to charge your chosen payment method automatically without further consent. If payment is not received within 7 days of the due date, we may (i) charge interest at 3% above HSBC Bank Plc’s base rate until paid, and/or (ii) suspend access to the Programme.

3.4. Prices are exclusive of VAT or applicable sales taxes, which will be added where required.

3.5. All payments are strictly non-refundable. See clause 6.2.

4. Our Obligations

4.1. We warrant that the Programme and Programme materials purchased are of satisfactory quality and reasonably fit for their intended purpose.

4.2. Other than as stated in clause 4.1, all warranties and representations are excluded to the fullest extent permitted by law. We do not guarantee specific results from the Programme.

4.3. We will make reasonable efforts to provide accurate and up-to-date information, but are not liable for inaccuracies, especially in archived materials.

4.4. Your personal data will be processed in accordance with our Privacy Policy and applicable data protection laws, including GDPR.

5. Intellectual Property

5.1. We own or license all intellectual property rights in the Programme and Programme materials. No rights are transferred to you under these Terms.

5.2. You may not copy, reproduce, publish, share, sell, distribute, or otherwise make Programme materials available to third parties.

5.3. We grant you a limited, non-exclusive, non-transferable, revocable licence to use Programme materials only for the purposes for which they were provided.

5.4. Use of our name, logo, or branding requires prior written consent.

5.5. You may not record Programme content (audio or video) without our prior written consent.

5.6. We may occasionally record live events and Programmes where if you are in attendance, you may appear. By attending, you consent to our use of your image and voice for educational or promotional purposes. You may opt out by notifying us in advance in writing.

5.7. Some information in the Programme may be publicly available.

5.8. You must not promote or sell products/services to other Participants without our prior written permission.

5.9. You must not share Programme content with anyone who is not a current, paying PRO-Level member.

6. Term and Termination

6.1. The Contract continues until you cancel your subscription or it otherwise ends under these Terms.

6.2. You may cancel your subscription at any time by providing 28 days’ notice by email to team@sarahwhitehead.com. Fees are non-refundable, including in the first month. By purchasing, you acknowledge that immediate digital access removes any statutory cooling-off right.

6.3. Either party may terminate immediately if the other:
– 6.3.1. commits a serious or repeated breach of these Terms;
– 6.3.2. becomes insolvent, bankrupt, ceases trading, or is subject to similar proceedings; or
– 6.3.3. engages in fraud, dishonesty, or conduct likely to damage the other party’s reputation.

6.4. On termination, all outstanding payments become due immediately, including any remaining instalments.

6.5. Termination does not affect accrued rights or obligations.

6.6. Any clauses intended to survive termination (including 5 and 7) remain in force.

6.7. Upon termination, free access to courses via Thinkific will end immediately.

7. Liability

7.1. We are not liable for indirect, special, or consequential losses, including loss of profits, business, goodwill, savings, data, or contracts.

7.2. Our total liability for any claim shall not exceed the lesser of (a) the total fees you paid for the Programme, or (b) the fees you paid in the 12 months before the claim.

7.3. We are not liable for delays or failures caused by your actions, omissions, or circumstances beyond our control (including technical failures).

7.4. We are not liable for additional costs resulting from changes to Programme content, venues, times, dates, or trainers.

7.5 We are not liable for any additional costs you may incur when booking for ThinkDog! Practical if we are forced to make a change to the date or venue due to forces beyond our control (including, but not limited to host decisions, government enforcement, weather or health implications for the speakers). We will of course do our best to transfer you to the next available course or give you a refund for the course cost in the event that we are forced to make a change to the date or venue. You are entirely responsible for all other costs (travel / accommodation etc) and we urge you to ensure you can obtain cancellation refunds on any costs in case of course changes before booking. 

7.6. Nothing excludes liability for death or personal injury caused by our negligence, fraud, or any matter that cannot legally be excluded.

7.7. You acknowledge that this Contract is the entire agreement between us and supersedes prior agreements or representations.

8. General

8.1. By registering, you confirm that you:
– are legally capable of entering into contracts,
– are at least 18 years old, and
– have provided accurate and truthful information.

8.2. Communication will be primarily electronic. Notices and information will be delivered by email or posted on our Site.

8.3. We may update these Terms (excluding subscription prices) at any time. Continued use of the Programme constitutes acceptance of updated Terms.

8.4. The Contract is personal to you and cannot be assigned without our consent. We may transfer our rights or obligations at any time.

8.5. Failure to enforce any provision does not constitute a waiver of rights.

8.6. If any provision is found unenforceable, the remainder shall continue in effect.

8.7. Third parties have no rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

8.8. The Contract is governed by English law. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, without affecting any mandatory consumer rights in your country of residence.

Last updated: 10^th September 2025

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Sarah Whitehead’s Elite Puppy Behaviour & Training Programmes

Terms & Conditions and Policy Statement

My Elite Puppy Programmes are designed to be personal, practical and enjoyable, with training tailored specifically to you, your family and your puppy. These Terms & Conditions are here simply to make sure that everyone knows what to expect.

Booking & Payment

Your programme is reserved specifically for you and your puppy. Payment is due at the time of booking unless otherwise agreed.

The programme includes the number and type of sessions described at the time of purchase. Sessions are for the named client and puppy and cannot be transferred to another person without prior agreement.

Changing or Cancelling a Session

Life happens! If you need to change an appointment, please give me at least 48 hours’ notice and I will be happy to rearrange it.

Sessions cancelled or rescheduled with less than 48 hours’ notice will normally be counted as used and are non-refundable, except in exceptional circumstances at my discretion.

If I need to cancel a session, I will rearrange it with you at the earliest mutually convenient opportunity.

Programme Timescale

Puppies grow and change remarkably quickly, so these programmes are designed to be completed within a relatively short period while the training remains relevant and we can build effectively from one session to the next.

Unless otherwise agreed, all sessions should be completed within 8 weeks of the introductory Zoom session. Sessions not used within this period may be forfeited.

If illness, unforeseen circumstances or the needs of your puppy mean that we need to extend this period, please talk to me and we can agree what is appropriate.

Travel, Parking & Home Visits

Where your programme includes in-home sessions, travel within the area agreed at the time of booking is included unless otherwise stated. Any additional travel costs will always be agreed with you in advance.

Any parking charges incurred specifically in order to attend your appointment will be payable by the client.

Please make sure that someone is available to let me in at the agreed appointment time. If I arrive for a scheduled home visit and am unable to gain access or contact you, the session will normally be counted as used.

Your Puppy’s Health & Behaviour

Please let me know before a session if your puppy is unwell, has a contagious condition, or if there has been any significant change in their health or behaviour.

It is also important that you tell me about any known history of aggression, biting, guarding, fear or other behaviour that could affect the safety of the session — even if you are unsure whether it is relevant.

I may adapt, postpone or stop a session if I believe continuing would compromise the welfare or safety of your puppy, you, me or anyone else present.

Children & Young People

I love involving the whole family in puppy training and children are very welcome to participate where appropriate.

However, anyone under the age of 18 must be supervised by a responsible adult at all times. Responsibility for the safety and supervision of children remains with their parent or responsible adult throughout the session.

Student Trainers & Mentoring

As part of my professional mentoring programme, I occasionally give student dog trainers and behaviour professionals the opportunity to shadow me and observe real-life puppy training sessions.

If I feel that one or more of your sessions might provide an appropriate learning opportunity, I will always ask your permission in advance before inviting a student to attend. You are completely free to say no, for any reason, and this will not affect your programme or the service you receive in any way.

Any student attending is there in an observational and learning capacity under my supervision. Your privacy and your puppy’s welfare remain my priority throughout.

Safety & Responsibility

Working with puppies and dogs inevitably carries some risk: they have teeth, claws, leads, enthusiasm and occasionally very little regard for where human feet happen to be!

You remain responsible for your puppy and for maintaining appropriate control of them during our sessions. Please follow any safety instructions I give, particularly when we are working outdoors, around other animals or in public places.

You are responsible for ensuring that your home, garden or other location where training takes place is reasonably safe for the session.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, and your statutory consumer rights are unaffected.

Training & Behaviour Outcomes

Every puppy is an individual, and behaviour is influenced by many factors including genetics, previous learning, development, health, environment and the consistency with which training is carried out between sessions.

I will bring my professional knowledge, experience and skill to your programme, but specific behavioural or training outcomes cannot be guaranteed. Your progress will also depend on putting the agreed training into practice between our sessions.

All training and behaviour work will be approached using kind, ethical and evidence-informed methods. I reserve the right not to use, recommend or support methods or equipment that I consider detrimental to animal welfare.

Video, Audio & Between-Session Support

Your Elite Puppy Programme includes personal support between appointments, including video and/or audio feedback where appropriate. This is there so that you can ask questions, check that you’re on the right track and get help with the inevitable little puppy surprises that crop up between sessions.

Between-session support is offered on a reasonable-use basis. This means you are very welcome to send questions, updates and short video clips relating to the puppy and training we are currently working on, and I will respond as soon as reasonably practical during my normal working days.

Reasonable use does not include continuous or unlimited messaging, extensive analysis of large amounts of video, support unrelated to the puppy enrolled on the programme, or an expectation of immediate or out-of-hours responses.

Between-session support is not an emergency service. If your puppy requires urgent veterinary attention, please contact your veterinary practice directly.

Photos & Video

I may occasionally suggest taking photographs or short video clips during a session for training, feedback or educational purposes.

I will ask your permission before using identifiable images or recordings of you or your family publicly for marketing, social media, teaching or promotional purposes.

Training Materials & Intellectual Property

Any handouts, videos, recordings, written materials, exercises or other resources I provide are for your own personal use.

They remain the intellectual property of Sarah Whitehead / Learn To Talk Dog Ltd and must not be copied, shared, published, sold, uploaded or used for commercial or professional teaching purposes without written permission.

Privacy

Your personal information will be handled in accordance with my Privacy Policy and applicable UK data protection law. Information you share about your puppy and household will be treated respectfully and used only as reasonably necessary to provide the service, maintain appropriate records and communicate with you.

A Final Word

My aim is for your Elite Puppy Programme to feel supportive, collaborative and genuinely enjoyable. Good puppy training isn’t about achieving perfection; it’s about giving you the understanding, practical skills and confidence to build a brilliant relationship with the dog your puppy is becoming.

By booking and paying for an Elite Puppy Behaviour & Training Programme, you confirm that you have read and agree to these Terms & Conditions.

Sarah Whitehead MSc, CCAB
Learn To Talk Dog Ltd

Last updated: August 2026