Privacy Policy
Personal Data and Privacy Policy
Last updated: August 2026
Welcome to Sarah Whitehead’s site.
This site is operated by Learn To Talk Dog Ltd, trading as Sarah Whitehead.
We collect only the information we need to provide your learning experience, communicate with you and fulfil our legal obligations. We never sell your personal information.
Who we are
The educational content, courses and memberships available through this site are provided by Learn To Talk Dog Ltd, trading as Sarah Whitehead
If you have any questions about how Learn To Talk Dog Ltd collects or uses your personal information, please contact us at:
Email: team@sarahwhitehead.com
What information we collect
When you create an account, purchase a course or membership, subscribe to our emails or contact us, we may collect:
- Your name
- Email address
- Billing information
- Course enrolment and learning progress
- Quiz or assessment results
- Messages or enquiries you send us
- Technical information such as your IP address, browser and device type
- Website usage information collected through cookies and analytics
We do not store your payment card details.
How we use your information
We use your information to:
- Provide access to your courses and memberships
- Process payments
- Deliver educational content and course updates
- Respond to your enquiries
- Send marketing emails where you have given consent or where permitted by law
- Improve our courses and services
- Meet our legal and accounting obligations
Our legal basis
We process your personal information because it is necessary to:
- Fulfil our contract with you
- Comply with legal obligations
- Pursue our legitimate interests in operating and improving our services
- Where appropriate, rely on your consent
Who we share your information with
We share personal information only where necessary to provide our services. This may include trusted providers such as:
- Thinkific (course hosting)
- Stripe and/or PayPal (payment processing)
- ActiveCampaign (email communications)
- Zoom (live online sessions)
- Google Analytics (website analytics)
These providers process information in accordance with their own privacy policies and applicable data protection laws.
Marketing
If you choose to join our mailing list, we may occasionally send educational resources, news and information about new courses, memberships or events.
You can unsubscribe at any time using the link included in every marketing email.
Cookies
This platform uses cookies to ensure the website functions correctly, remember your preferences and help us understand how visitors use the site.
Where required by law, we will ask for your consent before placing non-essential cookies.
How long we keep your information
We retain your personal information only for as long as necessary to provide our services, meet our legal obligations and resolve any disputes.
Your rights
Under UK data protection law, you have the right to:
- Request correction of inaccurate information
- Request deletion where appropriate
- Restrict or object to certain processing
- Request a copy of your personal information where applicable
- Withdraw your consent where processing is based on consent
To exercise any of these rights, please contact us using the email address above.
Complaints
If you have any concerns about how we handle your personal information, please contact us first so that we have the opportunity to resolve the issue.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised Last updated date.
